Returns

We're sure you'll be happy with your Artepera purchase but we all change our minds, if you do, please read through the information below. As always our customer experience team is only an email away! So any questions you have please email to info@artepera.com or contact us via WhatsApp.

• If you are for any reason unhappy with your goods we will happily issue a replacement or refund providing they are returned within 30 days of receipt of your order, complete with all original tags, and in an original resalable condition.
• Please check the product when you receive the package. Artepera is not responsible for any defect for products that are not checked within 2 weeks from the date of delivery.
• Artepera is not responsible for all the return shipping and customs fees of returned items.
• Please ensure all returned items are well packed, so as not to be damaged in transit.
• We strongly encourage our customers to send returns by a tracked and insured service as Artepera will not take responsibility for items damaged or lost in the return transit.
• If your return does not meet these criteria this policy will not apply.
• For returns, we will inspect the item(s) upon arrival and process the refund within 1-3 business days.