Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us.
We use high strength steel plates and high-quality paint. All our colors are metallic matte. The appearance of the color tone of the art can change depending on the light angle.
Our products are delivered to you ready to hang. No need to require any assembly. You can easily hang it on your wall with a single nail or screw.
Definitely not. You will not pay any extra shipping and customs fees. These costs are paid by us.
We design and produce all of our art and ship from Turkey to all over the world, with free and express shipping.
The dispatch time of orders depend on different factors such as the availability of the product in stock and the order quantity, it is usually delivered to DHL Express within 1-3 business days. Then the shipment takes usually 5 to 7 business days.
After we dispatch your order, we will send you a tracking number, you can track your order on the DHL website.
We have designed them for the indoor. The products which are black can be used outdoor but, they can be need painting every 3-4 years because they can begin to rust ( depends on weather condition and exterior effect) But nothing happens indoor. Also you can have a look at our CORTEN products for using outside.
Most probably there is a PARTIAL DELIVERY. So, don’t worry; other pieces are delivered in a few days. If you don’t get other pieces in 3-4 days, please let us know then we can check again. Also, you can track your order from the DHL website.
Contact us with the photos of the damaged product.
As Artepera, we are sure that you will be satisfied with your order, but if you change your mind, please read our return and exchange policy. Also, we are always an email or phone away! For your questions, you can send an e-mail to firstname.lastname@example.org or you can reach us via WhatsApp.