PACKAGING Styrofoam and cardboard are used in the box to protect the product against scratches and external impacts. The packaging is sturdy enough for safe deliveries. Beautiful products that you can safely gift to your loved ones are here, with the quality of Artepera.
INSTALLATION - Wall Art and Wall Clock Our products are sent ready to hang on the wall. In some of our wall art, large size options (over 100 cm) are sent as 2 or 3 pieces and can be easily mounted with the screws that come with the product. In order to hang the product on the wall, it will be sufficient to hang with 1 nail or screw suitable for your wall and then hang it from the sawtooth hanger on the back of the product. There are some elevator screws on the wall art that keep it 2 cm away from the wall, creating a beautiful 3D appearance to the wall art. - Wall Sign The products in our Wall Sign collection have ready-to-adhesive tapes on the back of the products. All you have to do is peel off the protective papers and stick them on the wall. When you remove the product from the wall, it will not damage the wall. Although the tape is extremely resilient, the stability of the product hung may vary depending on the wall surface (wall type, wall paint, wallpaper model).
CARE & CLEANING Cleaning our products is quite simple. First, clean the surface with a damp soft cloth, then dry it with a soft cloth to prevent water-marks. Do not use chemicals while cleaning. Note that hard polishing will damage the surface finish.
MATERIAL QUALITY Our products are made of high-quality steel and painted with electrostatic powder paint, the paint protects the product against corrosion. However, when exposed to heavy snow and rain outdoors, it may begin to rust after a while
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Ex: Shipping and return policies, size guides, and other common questions.
- Will I pay any shipping fee and customs fees? No, you will not. You will not pay any costs other than the prices that you see on the website. You will not pay any extra customs and shipping fees. All that costs will be paid by us.
- When will my order be shipped after purchase? Your orders will be prepared and delivered to the shipping company within 7-10 business days. The courier company will deliver your order within 3-5 business days, approximately. You will be informed about the shipping process through your contact details. So, it is very important to fill in your shipping/billing information correctly.
- Which shipping company will my order be sent with? Your orders will be shipped quickly with DHL Express or FedEx. You will be notified via message or e-mail when the shipment is made.
- What should I do if the shipping package or product is damaged? When the order reached you and if you see some damage on the box, please don't collect the item from the delivery guy and want a "Damage Assessment Report". But if you open the box and see some damage please contact us.